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Recent Articles

New ACSI Report on Customer Satisfaction Doesn’t Tell the Whole Story on CX

The American Customer Satisfaction Index (ACSI) recently released the results of its latest survey. The headlines declared that customer satisfaction (CSAT) in federal government…

Using Voice Technology to Enhance Customer Service

When a customer calls into a contact center, they want a good experience, and they want to receive accurate information…

HighPoint Renews CMMI Appraisals

Company appraised at Maturity Level 3 for development and Maturity Level 2 for Services as part of ongoing commitment to…