As a Vice President of Operations, John oversees some of HighPoint’s largest contracts and has managed data from 50 million citizen interactions. He is passionate about using data to improve performance and efficiency in the contact center, feeding his “not settling for mediocrity” mantra.
Before joining HighPoint, John served as the Vice President of Customer and Brand Experience with HSBC. John designed and delivered a voice of the customer program for a $30 billion credit card consumer and retail private label portfolio and managed the employee engagement program on a 10,000-employee organization.
John has a Bachelor’s in Criminal Justice from Fairmont State University. He is also a certified Six Sigma Green Belt.