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    Tag: Thought Leadership

    in blog, cx, CX Resources, highpoint, In the News, LinkedIn, MaryAnn Monroe, MaryAnn Munroe, new site, news, Thought Leadership0by
    1371

    Contact Centers Should Be at the Center of Digital Omnichannel Communication Strategies

    Best practices in communicating with citizens these days rely on omnichannel strategies. This involves understanding customer behaviors and anticipating needs (e.g., what problems they’re trying to solve, what their primary…

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    in blog, citizen experience, contact center, cx, cx landing, CX Resources, digital services, LinkedIn, MaryAnn Monroe, Technology, Thought Leadership0by
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    Breaking Down Silos for Better Citizen Experience

      Digital service integration is a top goal for many government agencies.  Citizen expectations of digital services are based on the smooth interaction they have with commercial entities like their…

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