in blog, cx, CX Resources, highpoint, In the News, LinkedIn, MaryAnn Monroe, MaryAnn Munroe, new site, news, Thought Leadership0by 1498 Contact Centers Should Be at the Center of Digital Omnichannel Communication Strategies Best practices in communicating with citizens these days rely on omnichannel strategies. This involves understanding customer behaviors and anticipating needs (e.g., what problems they’re trying to solve, what their primary…
