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    Tag: MaryAnn Monroe

    in Advanced analytics, blog, citizen experience, cross-agency priorities (CAP), cx, In the News, LinkedIn, MaryAnn Monroe, news, Public Service, Public Service Recognition Week, Thought Leadership0by
    1481

    Public Service Recognition Week: Celebrating the Front Line of CX

    By MaryAnn Monroe, Director of Customer Experience, HighPoint Global Since 1985, the first week in May has been designated as Public Service Recognition Week (PSRW). While we should appreciate and…

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    in blog, cx, CX Resources, highpoint, In the News, LinkedIn, MaryAnn Monroe, MaryAnn Munroe, new site, news, Thought Leadership0by
    1988

    Contact Centers Should Be at the Center of Digital Omnichannel Communication Strategies

    Best practices in communicating with citizens these days rely on omnichannel strategies. This involves understanding customer behaviors and anticipating needs (e.g., what problems they’re trying to solve, what their primary…

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    in blog, citizen experience, contact center, cx, cx landing, CX Resources, digital services, LinkedIn, MaryAnn Monroe, Technology, Thought Leadership0by
    1543

    Breaking Down Silos for Better Citizen Experience

      Digital service integration is a top goal for many government agencies.  Citizen expectations of digital services are based on the smooth interaction they have with commercial entities like their…

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