This article was originally published in Chief Executive by Indiana Economic Development. When California’s Salesforce acquired ExactTarget in 2013, Indianapolis suddenly became the company’s second-largest hub. “It was significant for…
Tag: employee engagement
in blog, citizen experience, cx, CX Resources, doug taylor, employee engagement, employee experience, highpoint, In the News, news0by
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It’s Really Not About Foosball and Free Lunch: Digging Into Employee Engagement
This article was originally published in CustomerThink. By Doug Taylor, Senior Director, HighPoint Global When C-suite executives look at improving their organizations, they often focus on how to increase customer…
in blog, contact center, CX Resources, Data, In the News, john loughlin, news, Uncategorized0by
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Four Keys to Creating a World Class Contact Center
Here’s a scenario we’re probably all familiar with: you place a call into a customer service line, and the automated system puts you on hold. You wait. And wait. And…