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    Tag: customer service representative

    A Recipe for Customer Service Success: RTSA, CMS, and CSRs
    in Advanced analytics, CMS, Customer Service Representatives, cx, HP insights, Sudhir Pucha0by
    3655

    A Recipe for Customer Service Success: RTSA, CMS, and CSRs

    Despite myriad opportunities to interact with companies via email, SMS, and chatbot, many customers still want to hear a human voice over the phone. Sometimes this is a matter of…

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    in blog, Contact Center Training, derrick spires, doug taylor, Gamification, In the News, news, Strategy, Thought Leadership, training0by
    1642

    Want to Improve Contact Center Training? Try a Gamification Approach

    Well-designed games permit users to develop directed, empathic responses to carefully crafted situations and permutations. These types of simulations are particularly useful when training customer service representatives (CSRs) in a…

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    in blog, contact center, Contact Center Training, doug taylor, In the News, news, training, Uncategorized0by
    1683

    Contact Center Training Needs Technology and People

    We’ve been programmed to seek out information via technology. But certain work environments require more than technology-based learning solutions. Technology helps us learn every day. We consult Siri and Alexa…

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      • 3 ways to get the most out of QA
      • A Recipe for Customer Service Success: RTSA, CMS, and CSRs
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