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    Tag: Contact centers

    in blog, citizen experience, contact center, cx, cx landing, CX Resources, digital services, LinkedIn, MaryAnn Monroe, Technology, Thought Leadership0by
    1541

    Breaking Down Silos for Better Citizen Experience

      Digital service integration is a top goal for many government agencies.  Citizen expectations of digital services are based on the smooth interaction they have with commercial entities like their…

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    in Artificial Intelligence, blog, chatbot, doug taylor, In the News, news, social media, Technology0by
    2638

    The Real Benefits of Artificial Intelligence

    Adding AI to the contact center enables rapid information retrieval, leading to a better experience for both agents and customers Microsoft made headlines in 2016 when a representative of the…

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    in blog, Contact Center Training, derrick spires, doug taylor, Gamification, In the News, news, Strategy, Thought Leadership, training0by
    1587

    Want to Improve Contact Center Training? Try a Gamification Approach

    Well-designed games permit users to develop directed, empathic responses to carefully crafted situations and permutations. These types of simulations are particularly useful when training customer service representatives (CSRs) in a…

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    in blog, contact center, CX Resources, Data, In the News, john loughlin, news, Uncategorized0by
    2160

    Four Keys to Creating a World Class Contact Center

    Here’s a scenario we’re probably all familiar with: you place a call into a customer service line, and the automated system puts you on hold. You wait. And wait. And…

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      Recent HighPoint News
      • HighPoint Partners with UiPath to Improve Citizen Experiences through Automation
      • Announcing the 2020 HighPoint Cares Scholarship Recipient
      • John Cyrus Joins HighPoint as IT Strategy, Business Solutions Director
      • HighPoint Adds Federal IT Leader to Drive Technology Solutions for Government Clients
      • 3 ways to get the most out of QA
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