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    Tag: contact center optimization

    in blog, cx, CX Resources, highpoint, In the News, LinkedIn, MaryAnn Monroe, MaryAnn Munroe, new site, news, Thought Leadership0by
    1988

    Contact Centers Should Be at the Center of Digital Omnichannel Communication Strategies

    Best practices in communicating with citizens these days rely on omnichannel strategies. This involves understanding customer behaviors and anticipating needs (e.g., what problems they’re trying to solve, what their primary…

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