Services

HighPoint Services

What We Do

HighPoint helps government agencies elevate the citizen experience. Whether customers are clicking, calling, or meeting in person, our solutions enable agencies to respond to customer needs efficiently and effectively, building trust in government and enabling agency missions.

Our Services

CITIZEN EXPERIENCE

Creating a digital government that is responsive to citizen needs is more than a technology challenge. It involves the intersection of people, processes, and technology.

CONTACT CENTER OPTIMIZATION

HighPoint specializes in providing high-quality solutions that respond to citizens in the contact center, on email, in live chat, through social media, and via text.

DATA SERVICES

HighPoint designs solutions that ingest and combine data from multiple sources and deliver it in a way that business leaders can use to make critical decisions faster.

DIGITAL GOVERNMENT

HighPoint creates and builds application platforms, mobile apps, websites, and video content to engage and inform citizens and federal employees.

IT SERVICES

HighPoint develops software solutions using an adaptive model that includes agile, DevOps, and CMMI Level 3 appraised approaches.

TRAINING & Knowledge MANAGMENT

From traditional classroom environments to interactive online experiences, HighPoint provides the training that teams need in the ways they prefer to receive it.

Transform Your Touchpoints

Contact us to elevate your agency’s citizen experience.