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Resource Center

Connect to resources to learn more about our services, people and expertise. 

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Get the latest HighPoint news and publications. Stay connected to what’s going on with HighPoint in the news and headlines. 

Meet us at upcoming events. Find out more about our sponsorships, workshops, charitable work and other HighPoint happenings.

Share in our industry knowledge. View our collection of authored and contributed white papers.

See how HighPoint helps our clients to transform their citizens’ experiences and take their customer service to a new level.

The HighPoint team includes leaders in citizen experience, customer service, training, digital government, and more. Meet some of our experts and read their thoughts on how to elevate the citizen experience.

Recent Publications

Digitization brings changes to CSR training

Ever-growing numbers of contact centers are embracing digital channels to provide customers with access to information as well as the…

New Guidance Gives Federal Agencies a Clear Roadmap to Delivering Great Customer Experiences

By Cal Shintani, Chief Growth Officer at HighPoint Global While the federal government hasn’t traditionally been a leader in delivering…

Three keys to strengthening citizen trust

Citizen trust in the government is near an all-time low. The President’s Management Agenda (PMA), released March 20, not only acknowledged this issue—it…