Resource Center

resource center

Resource Center

Connect to resources to learn more about our services, people and expertise. 

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Get the latest HighPoint news and publications. Stay connected to what’s going on with HighPoint in the news and headlines. 

Meet us at upcoming events. Find out more about our sponsorships, workshops, charitable work and other HighPoint happenings.

Share in our industry knowledge. View our collection of authored and contributed white papers.

See how HighPoint helps our clients to transform their citizens’ experiences and take their customer service to a new level.

The HighPoint team includes leaders in citizen experience, customer service, training, digital government, and more. Meet some of our experts and read their thoughts on how to elevate the citizen experience.

Recent Publications

New ACSI Report on Customer Satisfaction Doesn’t Tell the Whole Story on CX

The American Customer Satisfaction Index (ACSI) recently released the results of its latest survey. The headlines declared that customer satisfaction (CSAT) in federal government…

Using Voice Technology to Enhance Customer Service

When a customer calls into a contact center, they want a good experience, and they want to receive accurate information…

HighPoint Renews CMMI Appraisals

Company appraised at Maturity Level 3 for development and Maturity Level 2 for Services as part of ongoing commitment to…