Resource Center

resource center

Resource Center

Connect to resources to learn more about our services, people and expertise. 

Find What You Need Here

Get the latest HighPoint news and publications. Stay connected to what’s going on with HighPoint in the news and headlines. 

Meet us at upcoming events. Find out more about our sponsorships, workshops, charitable work and other HighPoint happenings.

Share in our industry knowledge. View our collection of authored and contributed white papers.

See how HighPoint helps our clients to transform their citizens’ experiences and take their customer service to a new level.

The HighPoint team includes leaders in citizen experience, customer service, training, digital government, and more. Meet some of our experts and read their thoughts on how to elevate the citizen experience.

Recent Publications

HighPoint to Expand Indianapolis Presence

Company dedicated to growing central Indiana employee base to deliver citizen-centric digital services for government clients Indianapolis – November 15, 2018…

HighPoint Operations VP to Speak at ICMI Contact Center Demo

HighPoint Vice President of Operations, Doug Taylor, is scheduled to speak at the International Customer Management Institute’s (ICMI) Contact Center…

Contact center agents have little to fear with AI implementation

There’s no death knell for CSRs yet, says Doug Taylor. Forecasters have been sounding the death knell of contact centers…