Resource Center

resource center

Resource Center

Connect to resources to learn more about our services, people and expertise. 

Find What You Need Here

Get the latest HighPoint news and publications. Stay connected to what’s going on with HighPoint in the news and headlines. 

Meet us at upcoming events. Find out more about our sponsorships, workshops, charitable work and other HighPoint happenings.

Share in our industry knowledge. View our collection of authored and contributed white papers.

See how HighPoint helps our clients to transform their citizens’ experiences and take their customer service to a new level.

The HighPoint team includes leaders in citizen experience, customer service, training, digital government, and more. Meet some of our experts and read their thoughts on how to elevate the citizen experience.

Recent Publications

Refining the Hiring Process

How to identify the best-fit candidates for your center. What leader wouldn’t love to fill his or her contact center…

How to Get Lasting Benefits from Temporary Employees

Hiring temporary workers for spikes in contact center demand is common. Companies across industries do so during the summer when…

HighPoint Wins 2018 Corporate Growth Award

The Association for Corporate Growth recognizes HighPoint’s acquisition of Primescape Solutions as a top business transaction. Reston, VA – May…