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Recent Publications

3 ways to get the most out of QA

BY SCOTT WEDDLE Government agencies have doubled down on improving how they interact with their customers by enabling self-service options…

A Recipe for Customer Service Success: RTSA, CMS, and CSRs

Despite myriad opportunities to interact with companies via email, SMS, and chatbot, many customers still want to hear a human…

HighPoint Adds Experienced Vice President to Lead Business Development

Herndon, VA – October 16, 2019 – HighPoint, a provider of IT and digital services for government agencies, announced today…