Meet Our Thought Leaders
The HighPoint team includes leaders in citizen experience, customer service, training, digital government, and more. Meet some of our experts and read their thoughts on how to elevate the citizen experience.
MaryAnn is a pioneer for customer experience (CX) in the public sector, with 26 years of federal and private sector experience in customer service & customer experience strategy, and directing…learn more
John Loughlin brings nearly 30 years of proven experience in financial services operations, internal audit, organizational risk management, quality assurance and customer experience to HighPoint. As the Senior Director of…learn more
Derrick Spires has over 12 years of experience in the performance support field including training development, knowledge management, and coaching. As a data-driven, process-focused leader, Derrick creates a culture focused…learn more