Meet Our Thought Leaders

Thought Leaders

Meet Our Thought Leaders

CXperts

The HighPoint team includes leaders in citizen experience, customer service, training, digital government, and more. Meet some of our experts and read their thoughts on how to elevate the citizen experience.

MaryAnn Monroe

MaryAnn Monroe

Director of Customer Experience
MaryAnn is a pioneer for customer experience (CX) in the public sector, with 26 years of federal and private sector experience in customer service & customer experience strategy, and directing…
learn more
Doug Taylor

Doug Taylor

Vice President, Operations
Doug Taylor has over 25 years of experience leading Training and Performance Improvement organizations in a variety of industries. One of the skills that differentiates Doug from other leaders in the…
learn more
John Loughlin

John Loughlin

Vice President, Operations
John Loughlin brings nearly 30 years of proven experience in financial services operations, internal audit, organizational risk management, quality assurance and customer experience to HighPoint. As the Senior Director of…
learn more
Cal Shintani

Cal Shintani

Chief Growth Officer
As Chief Growth Officer, Cal Shintani leads the development and execution of HighPoint’s growth strategy. He oversees integrated activities including business development, capture, marketing, and mergers and acquisitions.Cal brings more…
learn more
Derrick Spires

Derrick Spires

Director of Training
Derrick Spires has over 12 years of experience in the performance support field including training development, knowledge management, and coaching. As a data-driven, process-focused leader, Derrick creates a culture focused…
learn more