Meet Our Thought Leaders
The HighPoint team includes leaders in customer experience, training, IT services, digital government, and more. Meet some of our experts and read their thoughts on how to elevate the citizen experience.
MaryAnn is a pioneer for customer experience (CX) in the public sector, with 26 years of federal and private sector experience in customer service & customer experience strategy, and directing…learn more
John Loughlin brings nearly 30 years of proven experience in financial services operations, internal audit, organizational risk management, quality assurance and customer experience to HighPoint. As the Senior Director of…learn more
Sudhir Pucha brings 20 years of experience leading and implementing scalable and secure technology strategies and solutions across multiple industry domains for various federal government and commercial entities. He has…learn more