By Scott Weddle, Director, Quality Assurance at HighPoint Global. This article was originally published by GCN. Government agencies have doubled down on improving how they interact with their customers by enabling…
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A Recipe for Customer Service Success: RTSA, CMS, and CSRs
Despite myriad opportunities to interact with companies via email, SMS, and chatbot, many customers still want to hear a human voice over the phone. Sometimes this is a matter of…
HighPoint Adds Experienced Vice President to Lead Business Development
Herndon, VA – October 16, 2019 – HighPoint, a provider of IT and digital services for government agencies, announced today the addition of Debbie Granberry to its business and sales…
HighPoint’s IT and Digital Services Now Available on CIO-SP3
Company extends ability to help government agencies meet IT and digital government goals. Herndon, VA – September 11, 2019 – HighPoint, a provider of IT services and customer experience solutions…
in Advanced analytics, blog, citizen experience, cx, CX Resources, doug taylor, LinkedIn, Thought Leadership, Video, Video Production0by
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Video: A Powerful Tool for Connecting Citizens to Your Mission
Eighty-five percent of all Internet users watch videos online. Nearly one-third of all Internet users—a billion people—watch videos on YouTube. Facebook users generate more than 8 billion daily video views.…
in blog, cx, DevOps, Digital, digitization, Executive team, IT Modernization, LinkedIn, Operations, Sudhir Pucha0by
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Converting IT Operations from a Cost Center to an Innovation Center
IT operations, while not citizen facing, are at the heart of government agencies. IT operations professionals are tasked with keeping agencies running so that they can serve citizens quickly and…