Partnership enables government agencies to achieve operational effectiveness and improve customer experiences through RPA Herndon, VA – November 12, 2020 – HighPoint, a provider of IT and digital services for…
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Announcing the 2020 HighPoint Cares Scholarship Recipient
HighPoint Cares Foundation Inc. is pleased to announce that the 2020 HighPoint Cares Foundation scholarship has been awarded to Sophie Venter. Sophie will receive a $5,000 scholarship to help with…
John Cyrus Joins HighPoint as IT Strategy, Business Solutions Director
Published July 30 on GovConWire Written by Matthew Nelson John Cyrus, formerly a senior information technology executive at the U.S. Patent and Trademark Office, has been named director of…
HighPoint Adds Federal IT Leader to Drive Technology Solutions for Government Clients
HighPoint, a provider of IT and digital services for government agencies, announced today the addition of John Cyrus as Director of IT Strategy and Business Solutions. Cyrus brings more than…
3 ways to get the most out of QA
By Scott Weddle, Director, Quality Assurance at HighPoint Global. This article was originally published by GCN. Government agencies have doubled down on improving how they interact with their customers by enabling…
A Recipe for Customer Service Success: RTSA, CMS, and CSRs
Despite myriad opportunities to interact with companies via email, SMS, and chatbot, many customers still want to hear a human voice over the phone. Sometimes this is a matter of…