Reston, VA – April 16, 2018 – HighPoint Global®, the citizen experience companyTM, today announced that recently acquired digital transformation company Primescape Solutions will move under the HighPoint brand. Primescape, a…
This article was originally published on LinkedIn by MaryAnn Monroe, Director of Customer Experience. Best practices in communicating with citizens these days rely on omnichannel strategies. This involves understanding customer…
This article was originally published on LinkedIn by Cal Shintani, Chief Growth Officer at HighPoint Global. Every year, the American Customer Satisfaction Index (ACSI) reports on citizen satisfaction with federal government services.…
Senior Editing Manager Elizabeth LaPlante and Senior Editor Helen O’Guinn will lead a training session about editing government documents at the American Copy Editors Society (ACES) 2018 Conference in Chicago.…
This article was originally published on LinkedIn by MaryAnn Monroe, Director of Customer Experience, HighPoint Global. Digital service integration is a top goal for many government agencies. Citizen expectations of digital…
Reston, VA– February 22, 2018 – HighPoint Global®, the citizen experience companyTM, today announced the appointment of Kristen Mullins to its executive team as Chief Human Resources Officer. In this role,…