Indianapolis, IN, June 5, 2015 – EY has announced that Ben Lanius, CEO of HighPoint Global was named EY Entrepreneur Of The Year® 2015 Awards in the Ohio Valley Region. The awards, which recognize entrepreneurs who demonstrate excellence and extraordinary success in such areas as innovation, financial performance and personal commitment to their businesses and communities, were given out at an awards ceremony in Cincinnati on Thursday.
“I am incredibly honored to receive this award,” said CEO, Ben Lanius. “I am inspired every day by my colleagues and our government clients who are working together to transform the citizen experience. With a top-notch team and a unique approach, HighPoint is well-positioned to work with government agencies to achieve their customer service goals.”
HighPoint Global helps government agencies improve the way they communicate with citizens across all touchpoints, such as call centers, web and mobile. People experience a deep level of engagement and personalization in every other part of their life, and they are holding the government to that same standard. HighPoint Global helps them get there.
Currently HighPoint manages more than 110,000 multi-channel touchpoints and has driven improvements in end-user customer satisfaction scores at one federal customer up to 95%. The company has experienced exponential growth over the last five years and increased revenues from $1.5M to over $100 million in 2014.
Now in its 29th year, the EY program has expanded to recognize business leaders in more than 145 cities in more than 60 countries throughout the world.
About HighPoint Global®
HighPoint Global® is a nationally recognized management solutions company specializing in improving the citizen experience (CX) through improved constituent services – that unique intersection of where the government meets the citizen in providing public services. We receive over 110,000 multi-channel touchpoints every day for U.S government agencies to facilitate better service and communication across all channels with citizens more effectively and efficiently. The result is better ‘customer experience’ for citizens. We helped one Federal agency consistently achieve end-user customer satisfaction scores of 95% out of 100%. We have experienced exponential growth over the last five years increasing revenues from around $1.5M to approximately $100 million in 2014. Our innovative solution, called eleVate The Citizen Experience™ enables our customers to better serve and communicate with their constituents as effectively and efficiently as possible.
The key to our success and the success of our customers is our people – we hire the best of the best to provide customer service representative training development and delivery, content writing and scripting, technology tools deployment and management, sophisticated program and project management methodologies, IT infrastructure and systems integration and quality assurance services for call centers, helpdesks, online websites and much more. HighPoint is among the top five, and one of the fastest growing constituent services providers to the Federal government. HighPoint is a privately held company founded in 2006 and headquartered in Indianapolis with offices in Baltimore and Reston, Virginia. HighPoint was recognized in the Inc. Magazine Top 500 Fastest Growing Private Companies in America in 2014 as #30 overall, #3 in Business Services and #2 in Government Services. The American Business Awards also recognized HighPoint with a 2014 Stevie Award for being one of the Fastest Growing Companies in America. The Washington Technology Magazine Fast 50 recognized HighPoint as the sixth fastest growing government contractor in 2014. For additional information about HighPoint, visit www.highpointglobal.com.
About EY Entrepreneur Of The Year®
EY Entrepreneur Of The Year is the world’s most prestigious business award for entrepreneurs. The unique award makes a difference through the way it encourages entrepreneurial activity among those with potential and recognizes the contribution of people who inspire others with their vision, leadership and achievement. As the first and only truly global award of its kind, Entrepreneur Of The Year celebrates those who are building and leading successful, growing and dynamic businesses, recognizing them through regional, national and global awards programs in more than 145 cities in more than 60 countries.
About EY’s Strategic Growth Markets practice
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