HighPoint Global to Present on “Citizen Experience (CX)” at the Customer Experience Summit

RESTON, VA – March 9, 2015 – HighPoint Global’s Senior Vice President of Delivery and Innovation, Abby Herriman, will be a featured speaker at Government Executive and Nextgov’s Customer Experience Summit on March 24.  Highpoint Global is one of the fastest growing companies in America as ranked by Inc Magazine as the #30 Fastest Growing Company providing leadership in elevating the citizen experience (CX) through improved constituent services from the government to the public. HighPoint is an elite sponsor of the summit, which focuses on cross-agency priorities such as smarter IT delivery and better meeting the needs of citizens.

Government and industry attendees will be attending the event March 24 at the Willard in Washington, D.C.

“With citizen satisfaction with government at a 16-year low, the timing is now to raise the bar on how agencies engage and deliver services to citizens,” said HighPoint’s Senior Vice President, Abby Herriman. “We are excited for the platform the Customer Experience Summit provides for both government and industry to collaborate on improvements.”

About HighPoint Global®
HighPoint Global® is a nationally recognized management solutions company specializing in improving the citizen experience (CX) through improved constituent services – that unique intersection of where the government meets the citizen in providing public services. We receive over 110,000 multi-channel touchpoints every day for U.S government agencies to facilitate better service and communication across all channels with citizens more effectively and efficiently. The result is better ‘customer experience’ for citizens. We helped one Federal agency consistently achieve end-user customer satisfaction scores of 95% out of 100%. We have experienced exponential growth – 180% over the last five years increasing revenues from around $1.5M to approximately $100 million in 2014. Our innovative solution, called eleVate The Citizen Experience™ enables our customers to better serve and communicate with their constituents as effectively and efficiently as possible.

The key to our success and the success of our customers is our people – we hire the best of the best to provide customer service representative training development and delivery, content writing and scripting, technology tools deployment and management, sophisticated program and project management methodologies, IT infrastructure and systems integration and quality assurance services for call centers, helpdesks, online websites and much more. HighPoint is among the top five, and one of the fastest growing constituent services providers to the Federal government. HighPoint is a privately held company founded in 2006 and headquartered in Indianapolis with offices in Baltimore and Reston, Virginia. HighPoint was recognized in the Inc. Magazine Top 500 Fastest Growing Private Companies in America in 2014 as #30 overall, #3 in Business Services and #2 in Government Services. The American Business Awards also recognized HighPoint with a 2014 Stevie Award for being one of the Fastest Growing Companies in America. The Washington Technology Magazine Fast 50 recognized HighPoint as the sixth fastest growing government contractor in 2014. For additional information about HighPoint, visit http://www.highpointglobal.com/