Workshops and webinars designed to help government expand customer service capabilities
Indianapolis, IN – October 17, 2016 – HighPoint Global, the citizen experience companyTM, announced today the development of a full training curriculum designed to better educate government agencies about strategies to improve and measure the citizen experience (CX). HighPoint Global creates, implements and executes integrated solutions to help government agencies more effectively communicate with citizens. The workshops and webinars cover a wide range of CX topics for contact centers, quality assurance, social media and citizen-centric services.
Upcoming webinars are as follows:
- In the Queue: Commanding Quality Service through Command Center Operations Webinar, October 26, 2016, 10 a.m.
- Increasing Your CX Maturity: Getting from Here to There Webinar, November 8, 2016, 1 p.m.
- Using Dashboards to Steer Your Contact Center Webinar, December 1, 2016, 1 p.m.
- Out with the Old, in with the New: Thinking Differently for CX, January 12, 2017 at 1 p.m.
For government agencies that are just beginning their CX efforts, HighPoint is holding an introductory workshop, Foundations of Citizen Experience, on Tuesday, October 18, 2016. The workshop, which is at capacity, is designed to share best practices and give government participants the necessary tools and action plans to get started with a CX program. Due to its popularity, and to assist government with elevating the citizen experience, the company plans to host workshops quarterly.
“The curriculum is designed to provide end-to-end CX training regardless of where an agency is on the CX maturity process,” said Abby Herriman, Chief Strategy Office at HighPoint Global. “The training includes both foundational courses and more in-depth training so every agency can show measurable progress on their CX program.”
About HighPoint Global
As the citizen experience companyTM, HighPoint Global helps government agencies elevate the citizen experienceTM. With training, content development, contact center optimization, IT and quality assurance services, we help the government more effectively communicate with citizens. HighPoint is a privately held company founded in 2006 and headquartered in Indianapolis with offices in Baltimore, Maryland and Reston, Virginia. HighPoint has been recognized by Inc. Magazine Top 500 Fastest Growing Private Companies in America, Forbes Most Promising Companies, and The Washington Technology Magazine Fast 50. For additional information about HighPoint, visit www.highpointglobal.com.