HighPoint Extends Commitment to Federal Healthcare Market with New Hire

A professional portrait photograph of Andrea Garvey smiling while facing the camera.

Andrea Garvey to serve as Senior Director, Health and Human Services driving business development and solutions for human services and healthcare organizations.

Herndon, VA, April 16, 2019 – HighPoint Global, a leading provider of customer experience and digital solutions for government agencies, announced today the addition of Andrea Garvey to their management team. Serving as the Senior Director, Health and Human Services, Garvey will be focused on developing client-specific strategies for existing and new clients to grow the company’s support of health and human services-focused organizations.

“HighPoint brings tremendous experience in transforming how agencies like the Centers for Medicare & Medicaid Services interacts with citizens through their contact centers and I am looking forward to helping them apply that experience to other agencies,” said Garvey. “I’m excited to be part of a team that brings experience with both contact center processes and digital solutions and combines it with their passion for their customers’ mission.”

Garvey brings a depth of experience in implementing new government processes and policy from her executive roles with contractors and in varied roles state and local government. She served as the first Data Governance Officer for the State of Maryland Department of Human Resources creating the legal compliance, data governance and data risk management framework for the nation’s first cloud-based health and human services integrated platform, MD THINK. Garvey also served in Maryland Governor Hogan’s staff as Policy Advisor to the Governor’s Chief of Staff where she designed and implemented Maryland’s first Opioid Operational Command Center (OOCC) and led the strategy for the creation of Maryland’s Economic Development Strategy.

“Andrea is great addition to our team,” said Scott Willis, HighPoint Chief Operating Officer. “We’re thrilled to utilize her government experience and passion for improving healthcare services to grow our business and help our clients design solutions to meet mission and customer needs.”

About HighPoint Global

HighPoint helps government agencies elevate experiences by improving the touchpoints through which customers interact with government. From contact centers and employee experience to digital and data services, our team works with government agencies to more efficiently integrate the people, processes and technology that help government deliver on the needs of citizens and employees. HighPoint delivers services for 15 government clients including the Centers for Medicare and Medicaid Services, Office of the Comptroller of Currency, Department of State, Defense Logistics Agency and Department of Housing and Urban Development. HighPoint is a privately held company founded in 2006 with 300 employees across offices in Indianapolis, Indiana; Baltimore, Maryland; and Reston and Herndon, Virginia. For additional information about HighPoint, visit www.highpointglobal.com.