in Advanced analytics, awards, blog, Cal Shintani, citizen experience, cross-agency priorities (CAP), cx, GovExec Customer Experience Summit, highpoint, LinkedIn, news, Thought Leadership0by 1349 Citizen Experience Takes Center Stage in Public Sector The goal of improving citizen experience (CX) within the public sector is gaining momentum, in both the administrative and legislative branches of the federal government. CX has been a cross-agency…
