Despite myriad opportunities to interact with companies via email, SMS, and chatbot, many customers still want to hear a human voice over the phone. Sometimes this is a matter of…
Category: Sudhir Pucha
in blog, cx, DevOps, Digital, digitization, Executive team, IT Modernization, LinkedIn, Operations, Sudhir Pucha0by
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Converting IT Operations from a Cost Center to an Innovation Center
IT operations, while not citizen facing, are at the heart of government agencies. IT operations professionals are tasked with keeping agencies running so that they can serve citizens quickly and…