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    Category: Sudhir Pucha

    A Recipe for Customer Service Success: RTSA, CMS, and CSRs
    in Advanced analytics, CMS, Customer Service Representatives, cx, HP insights, Sudhir Pucha0by
    3663

    A Recipe for Customer Service Success: RTSA, CMS, and CSRs

    Despite myriad opportunities to interact with companies via email, SMS, and chatbot, many customers still want to hear a human voice over the phone. Sometimes this is a matter of…

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    in blog, cx, DevOps, Digital, digitization, Executive team, IT Modernization, LinkedIn, Operations, Sudhir Pucha0by
    3414

    Converting IT Operations from a Cost Center to an Innovation Center

    IT operations, while not citizen facing, are at the heart of government agencies. IT operations professionals are tasked with keeping agencies running so that they can serve citizens quickly and…

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      • A Recipe for Customer Service Success: RTSA, CMS, and CSRs
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