in ACSI, blog, citizen experience, cx, highpoint, Indianapolis, LinkedIn, Operations, Scott Willis, Thought Leadership0by 173 New ACSI Report on Customer Satisfaction Doesn’t Tell the Whole Story on CX The American Customer Satisfaction Index (ACSI) recently released the results of its latest survey. The headlines declared that customer satisfaction (CSAT) in federal government agencies is trending down for the first time in 11…
