Published July 30 on GovConWire Written by Matthew Nelson John Cyrus, formerly a senior information technology executive at the U.S. Patent and Trademark Office, has been named director of…
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Contact Centers Should Be at the Center of Digital Omnichannel Communication Strategies
Best practices in communicating with citizens these days rely on omnichannel strategies. This involves understanding customer behaviors and anticipating needs (e.g., what problems they’re trying to solve, what their primary…