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    Category: new site

    in In the News, john cyrus, new site, news, News & Events0by
    1281

    John Cyrus Joins HighPoint as IT Strategy, Business Solutions Director

    Published July 30 on GovConWire Written by Matthew Nelson   John Cyrus, formerly a senior information technology executive at the U.S. Patent and Trademark Office, has been named director of…

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    in blog, cx, CX Resources, highpoint, In the News, LinkedIn, MaryAnn Monroe, MaryAnn Munroe, new site, news, Thought Leadership0by
    2219

    Contact Centers Should Be at the Center of Digital Omnichannel Communication Strategies

    Best practices in communicating with citizens these days rely on omnichannel strategies. This involves understanding customer behaviors and anticipating needs (e.g., what problems they’re trying to solve, what their primary…

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      Recent HighPoint News
      • HighPoint Adds CX Leader to Accelerate Federal Contact Center Transformation Efforts
      • HighPoint Partners with UiPath to Improve Citizen Experiences through Automation
      • Announcing the 2020 HighPoint Cares Scholarship Recipient
      • John Cyrus Joins HighPoint as IT Strategy, Business Solutions Director
      • HighPoint Adds Federal IT Leader to Drive Technology Solutions for Government Clients
      • 3 ways to get the most out of QA
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