Lead instructional designers Christy McBride and Stacy Ricks will present, From Classroom to Computer: Training New Hires in the Virtual Setting at the virtual ICMI conference on April 21. The session…
Category: new site
John Cyrus Joins HighPoint as IT Strategy, Business Solutions Director
Published July 30 on GovConWire Written by Matthew Nelson John Cyrus, formerly a senior information technology executive at the U.S. Patent and Trademark Office, has been named director of…
in blog, cx, CX Resources, highpoint, In the News, LinkedIn, MaryAnn Monroe, MaryAnn Munroe, new site, news, Thought Leadership0by
2633
Contact Centers Should Be at the Center of Digital Omnichannel Communication Strategies
Best practices in communicating with citizens these days rely on omnichannel strategies. This involves understanding customer behaviors and anticipating needs (e.g., what problems they’re trying to solve, what their primary…