Herndon, VA – November 22, 2021 – HighPoint, a provider of IT and customer experience services for government agencies, announced today that Colonel Jay Jones, USA, Ret. has joined the…
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HighPoint Adds Health IT Veteran Joan Bishop to Drive Continued Growth and Innovation Within Federal Healthcare Sector
Herndon, VA – November 15, 2021 – Joan Bishop has been named HighPoint’s Vice President of the company’s Health Sector. Bishop joins HighPoint with a dedicated focus on serving the…
Lead Instructional Designers to Present at ICMI Conference
Lead instructional designers Christy McBride and Stacy Ricks will present, From Classroom to Computer: Training New Hires in the Virtual Setting at the virtual ICMI conference on April 21. The session…
John Cyrus Joins HighPoint as IT Strategy, Business Solutions Director
Published July 30 on GovConWire Written by Matthew Nelson John Cyrus, formerly a senior information technology executive at the U.S. Patent and Trademark Office, has been named director of…
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Contact Centers Should Be at the Center of Digital Omnichannel Communication Strategies
Best practices in communicating with citizens these days rely on omnichannel strategies. This involves understanding customer behaviors and anticipating needs (e.g., what problems they’re trying to solve, what their primary…