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    Category: Indianapolis

    in achievements, Advanced analytics, awards, blog, careers, Doug Downey, employee experience, highpoint, indiana, Indianapolis, news, News & Events, Operations0by
    2607

    HighPoint Program Operations Director Receives Patriot Award

    Employer Support of the Guard and Reserve (ESGR), a Department of Defense program, has announced that HighPoint Program Operations Director, Doug Downey, will be this year’s Patriot Award recipient. The…

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    in ACSI, blog, citizen experience, cx, highpoint, Indianapolis, LinkedIn, Operations, Scott Willis, Thought Leadership0by
    1681

    New ACSI Report on Customer Satisfaction Doesn’t Tell the Whole Story on CX

    The American Customer Satisfaction Index (ACSI) recently released the results of its latest survey. The headlines declared that customer satisfaction (CSAT) in federal government agencies is trending down for the first time in 11…

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    in Advanced analytics, blog, growth, highpoint, human resources, In the News, indiana, Indianapolis, news, Operations, Press Releases0by
    2528

    HighPoint to Expand Indianapolis Presence

    Company dedicated to growing central Indiana employee base to deliver citizen-centric digital services for government clients Indianapolis – November 15, 2018 – HighPoint Global, LLC, a leading provider of customer experience…

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      Recent HighPoint News
      • HighPoint Partners with UiPath to Improve Citizen Experiences through Automation
      • Announcing the 2020 HighPoint Cares Scholarship Recipient
      • John Cyrus Joins HighPoint as IT Strategy, Business Solutions Director
      • HighPoint Adds Federal IT Leader to Drive Technology Solutions for Government Clients
      • 3 ways to get the most out of QA
      • A Recipe for Customer Service Success: RTSA, CMS, and CSRs
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