Company extends ability to help government agencies meet IT and digital government goals. Herndon, VA – September 11, 2019 – HighPoint, a provider of IT services and customer experience solutions…
Category: In the News
in Advanced analytics, Andrea Garvey, blog, Business Development, Executive team, Health and Human Services, Health IT, Herndon Virginia, highpoint, In the News, news, Press Releases, Scott Willis0by
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HighPoint Extends Commitment to Federal Healthcare Market with New Hire
Andrea Garvey to serve as Senior Director, Health and Human Services driving business development and solutions for human services and healthcare organizations. Herndon, VA, April 16, 2019 – HighPoint Global,…
in awards, blog, citizen experience, contact center, cx, highpoint, ICMI, In the News, news, News & Events0by
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HighPoint Employee Named Best Contact Center Agent Award Finalist
HighPoint Senior Customer Service Representative, Helen Breder-Greve, has been selected as a finalist for the ICMI Global Contact Center Awards in the category of Best Contact Center Agent. Through her…
in Advanced analytics, blog, contact center, Contact Center Training, digital services, digitization, doug taylor, highpoint, In the News, Technology, Thought Leadership, training, Vice President0by
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Hiring and Training CSRs for Digital Contact Center Work
In today’s world, customers have become accustomed to serving themselves. This phenomenon may have started with fuel. With the notable exception of New Jersey, customers have been pumping their own…
in Advanced analytics, contact center, cx, CX Resources, Data, highpoint, In the News, Jack McMahon, Thought Leadership, user experience0by
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4 Tips for Designing and Optimizing Contact Center Dashboards
In a complex environment such as a contact center, it is easy to become so inundated with data that the big picture gets lost. A dashboard can help you stay…
in Advanced analytics, Artificial Intelligence, blog, contact center, Contact Center Training, cx, CX Resources, digitization, highpoint, In the News, news, Technology, Thought Leadership, user experience0by
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Using Voice Technology to Enhance Customer Service
When a customer calls into a contact center, they want a good experience, and they want to receive accurate information in a timely manner so that they don’t have to…