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    Category: HP insights

    3 ways to get the most out of QA
    in Advanced analytics, HP insights0by
    2826

    3 ways to get the most out of QA

    By Scott Weddle, Director, Quality Assurance at HighPoint Global. This article was originally published by GCN. Government agencies have doubled down on improving how they interact with their customers by enabling…

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    A Recipe for Customer Service Success: RTSA, CMS, and CSRs
    in Advanced analytics, CMS, Customer Service Representatives, cx, HP insights, Sudhir Pucha0by
    3462

    A Recipe for Customer Service Success: RTSA, CMS, and CSRs

    Despite myriad opportunities to interact with companies via email, SMS, and chatbot, many customers still want to hear a human voice over the phone. Sometimes this is a matter of…

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    Video: A Powerful Tool for Connecting Citizens to Your Mission
    in Advanced analytics, blog, citizen experience, cx, CX Resources, digital services, doug taylor, HP insights, LinkedIn, Thought Leadership, Video, Video Production0by
    3600

    Video: A Powerful Tool for Connecting Citizens to Your Mission

    Eighty-five percent of all Internet users watch videos online. Nearly one-third of all Internet users—a billion people—watch videos on YouTube. Facebook users generate more than 8 billion daily video views.…

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      • John Cyrus Joins HighPoint as IT Strategy, Business Solutions Director
      • HighPoint Adds Federal IT Leader to Drive Technology Solutions for Government Clients
      • 3 ways to get the most out of QA
      • A Recipe for Customer Service Success: RTSA, CMS, and CSRs
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