in Advanced analytics, blog, citizen experience, contact center, Contact Center Training, cx, CX Resources, Editing, Helen O'Guinn, highpoint, In the News, indiana, news, Plain Language, Thought Leadership, training0by 1745 Making Scripts Understandable Is as Easy as A-E-I-O-U The caller is onboard. The customer service representative (CSR) is onboard. And it’s your job to roll out a script that delivers answers in plain language. The beginning is the…
