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    Category: Editing

    in Advanced analytics, Beth LaPlante, blog, citizen experience, contact center, Contact Center Training, cx, CX Resources, Editing, highpoint, In the News, news, Operations, Plain Language, Thought Leadership, user experience0by
    1853

    Plain Language Is the Key to Contact Center Scripting

    Caller: “I can’t figure out how to ask for a return on your website.” Customer service representative: “Thank you for calling. I can facilitate the completion of that process by…

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    in Advanced analytics, blog, citizen experience, contact center, Contact Center Training, cx, CX Resources, Editing, Helen O'Guinn, highpoint, In the News, indiana, news, Plain Language, Thought Leadership, training0by
    3799

    Making Scripts Understandable Is as Easy as A-E-I-O-U

    The caller is onboard. The customer service representative (CSR) is onboard. And it’s your job to roll out a script that delivers answers in plain language. The beginning is the…

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    in blog, conference, Editing, highpoint, In the News, news, training0by
    1484

    HighPoint Senior Editors to Conduct a Training Session at ACES 2018 Conference

    Senior Editing Manager Elizabeth LaPlante and Senior Editor Helen O’Guinn will lead a training session about editing government documents at the American Copy Editors Society (ACES) 2018 Conference in Chicago.…

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