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    Category: cx

    in Advanced analytics, citizen experience, contact center, Contract Vehicle, cx, cx landing, CX Resources, Federal Centers of Excellence, In the News, news, News & Events, Press Releases0by
    135

    HighPoint Adds CX Leader to Accelerate Federal Contact Center Transformation Efforts

    Herndon, VA – April 15, 2021 – HighPoint, a provider of IT and customer experience services for government agencies, welcomes Stacey Au, Customer Experience (CX) Program Manager, to drive CX…

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    in Artificial Intelligence, cx, Digital, digital services, IT Modernization, IT Services, news, News & Events, Press Releases, RPA0by
    1060

    HighPoint Partners with UiPath to Improve Citizen Experiences through Automation

    Partnership enables government agencies to achieve operational effectiveness and improve customer experiences through RPA  Herndon, VA – November 12, 2020 – HighPoint, a provider of IT and digital services for…

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    A Recipe for Customer Service Success: RTSA, CMS, and CSRs
    in Advanced analytics, CMS, Customer Service Representatives, cx, HP insights, Sudhir Pucha0by
    3927

    A Recipe for Customer Service Success: RTSA, CMS, and CSRs

    Despite myriad opportunities to interact with companies via email, SMS, and chatbot, many customers still want to hear a human voice over the phone. Sometimes this is a matter of…

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    Video: A Powerful Tool for Connecting Citizens to Your Mission
    in Advanced analytics, blog, citizen experience, cx, CX Resources, digital services, doug taylor, HP insights, LinkedIn, Thought Leadership, Video, Video Production0by
    3898

    Video: A Powerful Tool for Connecting Citizens to Your Mission

    Eighty-five percent of all Internet users watch videos online. Nearly one-third of all Internet users—a billion people—watch videos on YouTube. Facebook users generate more than 8 billion daily video views.…

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    in blog, cx, DevOps, Digital, digitization, Executive team, IT Modernization, LinkedIn, Operations, Sudhir Pucha0by
    3569

    Converting IT Operations from a Cost Center to an Innovation Center

    IT operations, while not citizen facing, are at the heart of government agencies. IT operations professionals are tasked with keeping agencies running so that they can serve citizens quickly and…

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    in Advanced analytics, awards, blog, citizen experience, cx, highpoint, MaryAnn Monroe, news, News & Events, Public Service, Service to the Citizen Award0by
    1809

    HighPoint CX Leader Wins Service to the Citizen Award

    HighPoint Director of Customer Experience, MaryAnn Monroe, has been announced as a Service to the Citizen award winner in the category of CX Trailblazer. With a 26-year background in customer…

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      Recent HighPoint News
      • HighPoint Adds CX Leader to Accelerate Federal Contact Center Transformation Efforts
      • HighPoint Partners with UiPath to Improve Citizen Experiences through Automation
      • Announcing the 2020 HighPoint Cares Scholarship Recipient
      • John Cyrus Joins HighPoint as IT Strategy, Business Solutions Director
      • HighPoint Adds Federal IT Leader to Drive Technology Solutions for Government Clients
      • 3 ways to get the most out of QA
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