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    Category: cross-agency priorities (CAP)

    in Advanced analytics, blog, citizen experience, cross-agency priorities (CAP), cx, In the News, LinkedIn, MaryAnn Monroe, news, Public Service, Public Service Recognition Week, Thought Leadership0by
    1479

    Public Service Recognition Week: Celebrating the Front Line of CX

    By MaryAnn Monroe, Director of Customer Experience, HighPoint Global Since 1985, the first week in May has been designated as Public Service Recognition Week (PSRW). While we should appreciate and…

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    in Advanced analytics, awards, blog, Cal Shintani, citizen experience, cross-agency priorities (CAP), cx, GovExec Customer Experience Summit, highpoint, LinkedIn, news, Thought Leadership0by
    1640

    Citizen Experience Takes Center Stage in Public Sector

    The goal of improving citizen experience (CX) within the public sector is gaining momentum, in both the administrative and legislative branches of the federal government. CX has been a cross-agency…

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