By MaryAnn Monroe, Director of Customer Experience, HighPoint Global Since 1985, the first week in May has been designated as Public Service Recognition Week (PSRW). While we should appreciate and…
Category: cross-agency priorities (CAP)
in Advanced analytics, awards, blog, Cal Shintani, citizen experience, cross-agency priorities (CAP), cx, GovExec Customer Experience Summit, highpoint, LinkedIn, news, Thought Leadership0by
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Citizen Experience Takes Center Stage in Public Sector
The goal of improving citizen experience (CX) within the public sector is gaining momentum, in both the administrative and legislative branches of the federal government. CX has been a cross-agency…