BY SCOTT WEDDLE Government agencies have doubled down on improving how they interact with their customers by enabling self-service options and streamlining citizens’ interactions with agencies. Agencies can further improve…
Category: Advanced analytics
A Recipe for Customer Service Success: RTSA, CMS, and CSRs
Despite myriad opportunities to interact with companies via email, SMS, and chatbot, many customers still want to hear a human voice over the phone. Sometimes this is a matter of…
HighPoint Adds Experienced Vice President to Lead Business Development
Herndon, VA – October 16, 2019 – HighPoint, a provider of IT and digital services for government agencies, announced today the addition of Debbie Granberry to its business and sales…
in Advanced analytics, blog, citizen experience, cx, CX Resources, doug taylor, LinkedIn, Thought Leadership, Video, Video Production0by
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Video: A Powerful Tool for Connecting Citizens to Your Mission
Eighty-five percent of all Internet users watch videos online. Nearly one-third of all Internet users—a billion people—watch videos on YouTube. Facebook users generate more than 8 billion daily video views.…
in achievements, Advanced analytics, awards, blog, careers, Doug Downey, employee experience, highpoint, indiana, Indianapolis, news, News & Events, Operations0by
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HighPoint Program Operations Director Receives Patriot Award
Employer Support of the Guard and Reserve (ESGR), a Department of Defense program, has announced that HighPoint Program Operations Director, Doug Downey, will be this year’s Patriot Award recipient. The…
HighPoint Awarded Centers of Excellence (CoE) Discovery Blanket Purchase Agreement (BPA) for Contact Centers
Company extends ability to help government agencies meet modernization goals. Herndon, VA – June 18, 2019 — HighPoint Global, a provider of IT services and customer experience solutions for government…