Herndon, VA – April 15, 2021 – HighPoint, a provider of IT and customer experience services for government agencies, welcomes Stacey Au, Customer Experience (CX) Program Manager, to drive CX…
Category: Advanced analytics
HighPoint Adds Federal IT Leader to Drive Technology Solutions for Government Clients
HighPoint, a provider of IT and digital services for government agencies, announced today the addition of John Cyrus as Director of IT Strategy and Business Solutions. Cyrus brings more than…
3 ways to get the most out of QA
By Scott Weddle, Director, Quality Assurance at HighPoint Global. This article was originally published by GCN. Government agencies have doubled down on improving how they interact with their customers by enabling…
A Recipe for Customer Service Success: RTSA, CMS, and CSRs
Despite myriad opportunities to interact with companies via email, SMS, and chatbot, many customers still want to hear a human voice over the phone. Sometimes this is a matter of…
HighPoint Adds Experienced Vice President to Lead Business Development
Herndon, VA – October 16, 2019 – HighPoint, a provider of IT and digital services for government agencies, announced today the addition of Debbie Granberry to its business and sales…
Video: A Powerful Tool for Connecting Citizens to Your Mission
Eighty-five percent of all Internet users watch videos online. Nearly one-third of all Internet users—a billion people—watch videos on YouTube. Facebook users generate more than 8 billion daily video views.…