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    Category: Advanced analytics

    in Advanced analytics, Corporate Growth, In the News, IT Modernization, IT Services, john cyrus, Press Releases0by
    1312

    HighPoint Adds Federal IT Leader to Drive Technology Solutions for Government Clients

    HighPoint, a provider of IT and digital services for government agencies, announced today the addition of John Cyrus as Director of IT Strategy and Business Solutions. Cyrus brings more than…

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    3 ways to get the most out of QA
    in Advanced analytics, HP insights0by
    3005

    3 ways to get the most out of QA

    By Scott Weddle, Director, Quality Assurance at HighPoint Global. This article was originally published by GCN. Government agencies have doubled down on improving how they interact with their customers by enabling…

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    A Recipe for Customer Service Success: RTSA, CMS, and CSRs
    in Advanced analytics, CMS, Customer Service Representatives, cx, HP insights, Sudhir Pucha0by
    3657

    A Recipe for Customer Service Success: RTSA, CMS, and CSRs

    Despite myriad opportunities to interact with companies via email, SMS, and chatbot, many customers still want to hear a human voice over the phone. Sometimes this is a matter of…

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    in Advanced analytics, Business Development, Debbie Granberry, Press Releases0by
    3409

    HighPoint Adds Experienced Vice President to Lead Business Development

    Herndon, VA – October 16, 2019 – HighPoint, a provider of IT and digital services for government agencies, announced today the addition of Debbie Granberry to its business and sales…

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    Video: A Powerful Tool for Connecting Citizens to Your Mission
    in Advanced analytics, blog, citizen experience, cx, CX Resources, digital services, doug taylor, HP insights, LinkedIn, Thought Leadership, Video, Video Production0by
    3732

    Video: A Powerful Tool for Connecting Citizens to Your Mission

    Eighty-five percent of all Internet users watch videos online. Nearly one-third of all Internet users—a billion people—watch videos on YouTube. Facebook users generate more than 8 billion daily video views.…

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    in achievements, Advanced analytics, awards, blog, careers, Doug Downey, employee experience, highpoint, indiana, Indianapolis, news, News & Events, Operations0by
    2701

    HighPoint Program Operations Director Receives Patriot Award

    Employer Support of the Guard and Reserve (ESGR), a Department of Defense program, has announced that HighPoint Program Operations Director, Doug Downey, will be this year’s Patriot Award recipient. The…

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      Recent HighPoint News
      • HighPoint Partners with UiPath to Improve Citizen Experiences through Automation
      • Announcing the 2020 HighPoint Cares Scholarship Recipient
      • John Cyrus Joins HighPoint as IT Strategy, Business Solutions Director
      • HighPoint Adds Federal IT Leader to Drive Technology Solutions for Government Clients
      • 3 ways to get the most out of QA
      • A Recipe for Customer Service Success: RTSA, CMS, and CSRs
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