Company extends ability to help government agencies meet modernization goals. Herndon, VA – June 18, 2019 — HighPoint Global, a provider of IT services and customer experience solutions for government…
Category: Advanced analytics
in Advanced analytics, Corporate Finance, Executive team, growth, Herndon Virginia, Jim Bottorff, Organization, Press Releases0by
560
HighPoint Names Jim Bottorff As Chief Financial Officer
Herndon, VA May 15, 2019 — HighPoint Global, a leading provider of federal IT and customer experience (CX) solutions, announced today the appointment of Jim Bottorff as Chief Financial Officer.…
in Advanced analytics, Andrea Garvey, blog, Business Development, Executive team, Health and Human Services, Health IT, Herndon Virginia, highpoint, In the News, news, Press Releases, Scott Willis0by
572
HighPoint Extends Commitment to Federal Healthcare Market with New Hire
Andrea Garvey to serve as Senior Director, Health and Human Services driving business development and solutions for human services and healthcare organizations. Herndon, VA, April 16, 2019 – HighPoint Global,…
in Advanced analytics, awards, blog, citizen experience, cx, highpoint, MaryAnn Monroe, news, News & Events, Public Service, Service to the Citizen Award0by
681
HighPoint CX Leader Wins Service to the Citizen Award
HighPoint Director of Customer Experience, MaryAnn Monroe, has been announced as a Service to the Citizen award winner in the category of CX Trailblazer. With a 26-year background in customer…
in Advanced analytics, blog, contact center, Contact Center Training, digital services, digitization, doug taylor, highpoint, In the News, Technology, Thought Leadership, training, Vice President0by
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Hiring and Training CSRs for Digital Contact Center Work
In today’s world, customers have become accustomed to serving themselves. This phenomenon may have started with fuel. With the notable exception of New Jersey, customers have been pumping their own…
in Advanced analytics, contact center, cx, CX Resources, Data, highpoint, In the News, Jack McMahon, Thought Leadership, user experience0by
769
4 Tips for Designing and Optimizing Contact Center Dashboards
In a complex environment such as a contact center, it is easy to become so inundated with data that the big picture gets lost. A dashboard can help you stay…