HighPoint helps government agencies elevate the citizen experience (CX) by improving the touchpoints through which citizens interact with government. We were founded in 2006 by Ben Lanius with the spirit of transforming how agencies connect with and empower citizens to deliver on mission-critical objectives.
HighPoint is privately held with 300 passionate employees across offices and locations in Indianapolis, Indiana; Baltimore, Maryland; and Reston and Herndon, Virginia.
In October 2017, HighPoint acquired Primescape Solutions, Inc, a company that has been providing enterprise-scale information technology services and solutions in support of government technology transformation initiatives for nearly 20 years. This combination of digital transformation and citizen experience solutions allows us to provide clients with end-to-end CX services across all citizen touchpoints.
Whether citizens are clicking, calling, or meeting in person, our solutions enable agencies to respond to citizen requests efficiently and effectively, building trust in government and empowering our citizens
Assessed at CMMI Level 3 for Development and Level 2 for Services
ISO 9001:2015 certification