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Touchpoints
Transforming Touchpoints.
Transforming Lives™
CONNECTING CITIZENS TO GOVERNMENT
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Improving Customer Service
and Government Efficiency
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Our Communities
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Join a Team Where You
Make a Difference
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Award Winning Team
HighPoint Wins

Corporate Growth Award

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Who We Are

HighPoint helps government agencies elevate the citizen experienceTM. Whether citizens are clicking, calling, or meeting in person, our solutions enable agencies to respond to citizen requests efficiently and effectively, building trust in government and empowering our citizens.

HighPoint Highlights

New ACSI Report on Customer Satisfaction Doesn’t Tell the Whole Story on CX

The American Customer Satisfaction Index (ACSI) recently released the results of its latest survey. The headlines declared that customer satisfaction (CSAT) in federal government…

Using Voice Technology to Enhance Customer Service

When a customer calls into a contact center, they want a good experience, and they want to receive accurate information…

HighPoint Renews CMMI Appraisals

Company appraised at Maturity Level 3 for development and Maturity Level 2 for Services as part of ongoing commitment to…

HighPoint to Expand Indianapolis Presence

Company dedicated to growing central Indiana employee base to deliver citizen-centric digital services for government clients Indianapolis – November 15, 2018…
we invite you to

Join Our Team

Join a passionate team where your work elevates the citizen experience and makes a difference to agency missions and millions of citizens. 

HighPoint CARES

Our HighPoint C.A.R.E.S. philosophy informs how we conduct business with clients, partners and within our company. We believe in:

C

Client first – We make decisions in favor of our clients without exception.

A

Agility – We are committed to a culture of moving quickly to solve problems.

R

Respect – We inclusively respect people, value diversity and are committed to equality and openness.

E

Entrepreneurship – We foster a culture of innovation and better ways to do things.

S

Service – We value and recognize contributions to our communities and the countries we serve.

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