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Helping people have improved access

to citizen services.

As the citizen experience company™, we transform the touchpoints that elevate the citizen experience™.

Learn More About Us

Welcome to HighPoint Global®. We are the citizen experience company dedicated to helping government agencies improve the citizen journey for their clients, one touchpoint at a time. In the 21st century, when time is tight and interactions with citizens are short, we provide strategic solutions to help agencies make each interaction as positive as it can be. HighPoint knows that each phone call, email, tweet and moment standing in line matters—to agencies and to the citizens they serve.

About Us

HighPoint has spent nearly a decade helping agencies optimize their citizen experience while being recognized with prestigious awards and exponential growth along the way. Learn more about HighPoint’s own journey here.
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Past Performance

An optimized citizen journey starts with building a responsive contact center full of representatives that keep the citizen experience firmly in mind while at the same time understanding and furthering the agency’s mission. Read on for some examples of HighPoint’s past work.
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Interested in joining the HighPoint team? Here's a little about what to expect from the company and a list of available positions.
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HighPoint is always looking for strategic partnerships to help clients meet their citizen experience goals. Learn more about strategic partnerships with HighPoint.
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HighPoint News


HighPoint Global Names New Chief Growth Officer

Reston, VA– June 20, 2017 – HighPoint Global®, the citizen experience companyTM, today announced the appointment of Cal Shintani to its executive...

HighPoint Funds Autism Respite Care Program into Its 4th Year

INDIANAPOLIS, IN – May 24, 2017 – HighPoint Global®, the citizen experience companyTM, announced today that it has donated over $125,000 to...

Our Values

  • Our corporate values define the attitudes and beliefs unique to our company’s culture. We value working with our customers in a collaborative, flexible and imaginative way. We encourage social responsibility and aim to treat people the same way we wish to be treated. Read More
  • We make decisions in favor of our client and their citizens without exception. Read More
  • We are committed to a culture of moving quickly to solve problems. Read More
  • We inclusively respect people, value diversity and are committed to equality and openness. Read More
  • We foster a culture of innovation and better ways to do things. Read More
  • We value and recognize contributions to our communities and the countries we serve. Read More