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Touchpoints
Transforming Touchpoints.
Transforming Lives™
CONNECTING CITIZENS TO GOVERNMENT
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Improving Customer Service
and Government Efficiency
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Make a Difference
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Who We Are

HighPoint helps government agencies elevate the citizen experienceTM. Whether citizens are clicking, calling, or meeting in person, our solutions enable agencies to respond to citizen requests efficiently and effectively, building trust in government and empowering our citizens.

HighPoint Highlights

Plain Language Is the Key to Contact Center Scripting

Caller: “I can’t figure out how to ask for a return on your website.” Customer service representative: “Thank you for…

Four Best Practices for Onboarding New Contact Center Employees

Hiring and onboarding new employees are processes that no contact center manager takes lightly, especially since high agent turnover remains a…

Here’s What Feds Can Learn About CX from Local Government

First, they don’t have to start from scratch. Federal government agencies are working to meet citizen service goals set out…

Digitization brings changes to CSR training

Ever-growing numbers of contact centers are embracing digital channels to provide customers with access to information as well as the…
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Join Our Team

Join a passionate team where your work elevates the citizen experience and makes a difference to agency missions and millions of citizens. 

HighPoint CARES

Our HighPoint C.A.R.E.S. philosophy informs how we conduct business with clients, partners and within our company. We believe in:

C

Client first – We make decisions in favor of our clients without exception.

A

Agility – We are committed to a culture of moving quickly to solve problems.

R

Respect – We inclusively respect people, value diversity and are committed to equality and openness.

E

Entrepreneurship – We foster a culture of innovation and better ways to do things.

S

Service – We value and recognize contributions to our communities and the countries we serve.

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