Transforming Touchpoints.
Transforming Lives™
Improving Customer Service
and Government Efficiency
Giving Back to
Our Communities
Join a Team Where You
Make a Difference
welcome to HighPoint

Who We Are

HighPoint helps government agencies elevate the citizen experienceTM. Whether citizens are clicking, calling, or meeting in person, our solutions enable agencies to respond to citizen requests efficiently and effectively, building trust in government and empowering our citizens.

HighPoint Highlights

Primescape Solutions to rebrand as HighPoint

Reston, VA – April 16, 2018 – HighPoint Global®, the citizen experience companyTM, today announced that recently acquired digital transformation company…

Contact Centers Should Be at the Center of Digital Omnichannel Communication Strategies

This article was originally published on LinkedIn by MaryAnn Monroe, Director of Customer Experience. Best practices in communicating with citizens…

Citizen Satisfaction with Government Services Reaches 11-Year High

This article was originally published on LinkedIn by Cal Shintani, Chief Growth Officer at HighPoint Global. Every year, the American Customer…

HighPoint Senior Editors to Conduct a Training Session at ACES 2018 Conference

Senior Editing Manager Elizabeth LaPlante and Senior Editor Helen O’Guinn will lead a training session about editing government documents at…
we invite you to

Join Our Team

Join a passionate team where your work elevates the citizen experience and makes a difference to agency missions and millions of citizens. 

HighPoint CARES

Our HighPoint C.A.R.E.S. philosophy informs how we conduct business with clients, partners and within our company. We believe in:


Client first – We make decisions in favor of our clients without exception.


Agility – We are committed to a culture of moving quickly to solve problems.


Respect – We inclusively respect people, value diversity and are committed to equality and openness.


Entrepreneurship – We foster a culture of innovation and better ways to do things.


Service – We value and recognize contributions to our communities and the countries we serve.

Connect with us on Social Media