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Transforming Touchpoints.
Transforming Lives™
CONNECTING CITIZENS TO GOVERNMENT
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Improving Customer Service
and Government Efficiency
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Make a Difference
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Corporate Growth Award

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Who We Are

HighPoint helps government agencies elevate the citizen experienceTM. Whether citizens are clicking, calling, or meeting in person, our solutions enable agencies to respond to citizen requests efficiently and effectively, building trust in government and empowering our citizens.

HighPoint Highlights

Three keys to strengthening citizen trust

Citizen trust in the government is near an all-time low. The President’s Management Agenda (PMA), released March 20, not only acknowledged this issue—it…

Making Scripts Understandable Is as Easy as A-E-I-O-U

The caller is onboard. The customer service representative (CSR) is onboard. And it’s your job to roll out a script…

Federal Centers of Excellence, Improvements in CX are on Track

By Cal Shintani, Chief Growth Officer, HighPoint Global The federal government is making progress on the customer experience (CX) goals laid out…

Refining the Hiring Process

How to identify the best-fit candidates for your center. What leader wouldn’t love to fill his or her contact center…
we invite you to

Join Our Team

Join a passionate team where your work elevates the citizen experience and makes a difference to agency missions and millions of citizens. 

HighPoint CARES

Our HighPoint C.A.R.E.S. philosophy informs how we conduct business with clients, partners and within our company. We believe in:

C

Client first – We make decisions in favor of our clients without exception.

A

Agility – We are committed to a culture of moving quickly to solve problems.

R

Respect – We inclusively respect people, value diversity and are committed to equality and openness.

E

Entrepreneurship – We foster a culture of innovation and better ways to do things.

S

Service – We value and recognize contributions to our communities and the countries we serve.

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