Who We Are
As the citizen experience companyTM, we help government agencies elevate the citizen experience. Our strategic innovations and core capabilities of training, content development, contact center optimization and quality assurance services deliver a citizen-first methodology for our federal government clients. We create, implement, execute, and measure integrated solutions to help citizens have increasingly positive experiences with federal agencies. Give us your citizen experience (CX) challenges, and together, we’ll design a solution to fit your needs.
HighPoint Global® was founded in 2006 by Ben Lanius. We are privately held and have recently been experiencing exponential growth, increasing revenues from around $1.5 million to nearly $100 million in revenue in 2014. In 2015, Forbes Magazine named us the 16th Most Promising Company in America; we received a 2014 Stevie® Award for the Fastest Growing Companies in America from the American Business Awards. HighPoint has also been recognized in Inc. Magazine’s Top 500 Fastest Growing Companies in America in 2015 and 2014.
What Clients Can Expect
HighPoint partners with our clients to understand issues, create solutions, and implement innovative and effective strategies. We are committed to staying agile and efficient to produce lasting results for our customers. We offer:
- A Firm Commitment to Our Clients: Each aspect of a project is thoroughly considered, effectively coordinated, and communicated to our customers along the way.
- Highly Qualified Employees: We attract and retain the industry’s top managers, project managers, instructional designers, and course and media developers, most with more than 10 years of experience on key projects.
- Timely Responses: Our streamlined management structure provides our customers with direct access to company decision-makers, enabling us to respond quickly to customer needs.
- Nationally Renowned Expertise: We are proud to be one of 10 organizations in the United States participating in the development of program and project management standards for the International Standards Organization (ISO).
- Innovative Solutions: We bring the latest technology tools and groundbreaking solutions to our clients. Since we are technology agnostic, we can choose the components that best suit our clients’ needs.