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Leverage our CXpertise

download the white papers.

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Peak Performance.

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Helping people have improved access

to citizen services.

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Providing quality assurance to ensure accuracy

of information for our customers.

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Making a difference in the communities

where we live and work.

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HighPoint exceeds customers expectations.

The sky is the limit.

We are experts in elevating the Citizen Experience™ and improving government efficiency.

Learn More About Us

Citizen Experience (CX) Services & Capabilities

Contact Center Optimization & Training

The contact center is often a government agency’s primary and potentially only face to its customers and constituents. The importance of its role in providing excellent customer service to the citizens is undeniable. However, this role becomes...
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Quality Assurance Services

We verify success through stringent, innovative quality assurance services that study both outcomes and behaviors. We capture 100 percent of calls and electronic contacts and use sophisticated contact monitoring and analytical tools to scrutinize...
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Project Management Services

HighPoint Global has built its reputation by providing superior project management to its clients. Our legacy foundation in project management means we approach every aspect of every engagement as a project. We assign a project...
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IT Infrastructure Support and Managed Services Integration

Successful call center management and operation hinges upon an efficient and reliable IT infrastructure and managed services. We have proven expertise in engineering and integrating both new and existing systems to improve...
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HighPoint News

20
MAY
2015

D.J. Dart Joins HighPoint Global as Business Development Executive

RESTON, VA – May 20, 2015 – HighPoint Global®, a nationally recognized management solutions company specializing in elevating the citizen...
07
MAY
2015

Abby Herriman Authors Creating a Citizen Experience Turnaround

Creating a Citizen Experience Turnaround By Abby Herriman The year 2014 was a tough one for federal government customer service. With the...

Our Values

  • Our corporate values define the attitudes and beliefs unique to our company’s culture. We value working with our customers in a collaborative, flexible and imaginative way. We encourage social responsibility and aim to treat people the same way we wish to be treated. Read More
  • We make decisions in favor of our clients without exception. Read More
  • We are committed to a culture of moving quickly to solve problems. Read More
  • We inclusively respect people, value diversity and are committed to equality and openness. Read More
  • We foster a culture of innovation and better ways to do things. Read More
  • We value and recognize contributions to our communities and the countries we serve. Read More