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Leverage our CXpertise

download the white papers.

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Peak Performance.

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Helping people have improved access

to citizen services.

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Providing quality assurance to ensure accuracy

of information for our customers.

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Making a difference in the communities

where we live and work.

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HighPoint exceeds customers expectations.

The sky is the limit.

As the citizen experience company™, we elevate the citizen experience™ and transform the relationship between government and citizens.

Learn More About Us

Citizen Experience (CX) Services & Capabilities

Contact Center Optimization & Training

The contact center is often a government agency’s primary and potentially only face to its customers and constituents. The importance of its role in providing excellent customer service to the citizens is undeniable. However, this role becomes...
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Quality Assurance Services

We verify success through stringent, innovative quality assurance services that study both outcomes and behaviors. We capture 100 percent of calls and electronic contacts and use sophisticated contact monitoring and analytical tools to scrutinize...
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Project Management Services

HighPoint Global has built its reputation by providing superior project management to its clients. Our legacy foundation in project management means we approach every aspect of every engagement as a project. We assign a project...
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IT Infrastructure Support and Managed Services Integration

Successful call center management and operation hinges upon an efficient and reliable IT infrastructure and managed services. We have proven expertise in engineering and integrating both new and existing systems to improve...
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HighPoint News

13
JUL
2015

HighPoint Global Continues Support for Autism Society of Indiana’s Respite Care Program

Successful program provides break for caregivers and balance for those with autism July 13, 2015 – At the heart of its corporate values and...
07
JUL
2015

Federal Times: Citizen service for the modern world

By Abby Herriman Born from the quick evolution of the retail sector from brick and mortar stores to online, always-on, consumer-driven...

Our Values

  • Our corporate values define the attitudes and beliefs unique to our company’s culture. We value working with our customers in a collaborative, flexible and imaginative way. We encourage social responsibility and aim to treat people the same way we wish to be treated. Read More
  • We make decisions in with a citizen-centric mindset. Read More
  • We are committed to a culture of moving quickly to solve problems. Read More
  • We inclusively respect people, value diversity and are committed to equality and openness. Read More
  • We foster a culture of innovation and better ways to do things. Read More
  • We value and recognize contributions to our communities and the countries we serve. Read More