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Peak Performance.

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Helping people have improved access

to citizen services.

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Providing quality assurance to ensure accuracy

of information for our customers.

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Leveraging application expertise to

solve customer problems.

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Making a difference in the communities

where we live and work.

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HighPoint exceeds customers expectations.

The sky is the limit.

We are experts in elevating the Citizen Experience™ and improving government efficiency.

Learn More About Us

Citizen Experience (CX) Services & Capabilities

Contact Center Optimization & Training

The contact center is often a government agency’s primary and potentially only face to its customers and constituents. The importance of its role in providing excellent customer service to the citizens is undeniable. However, this role becomes...
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Quality Assurance Services

We verify success through stringent, innovative quality assurance services that study both outcomes and behaviors. We capture 100 percent of calls and electronic contacts and use sophisticated contact monitoring and analytical tools to scrutinize...
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Project Management Services

HighPoint Global has built its reputation by providing superior project management to its clients. Our legacy foundation in project management means we approach every aspect of every engagement as a project. We assign a project...
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IT Infrastructure Support and Managed Services Integration

Successful call center management and operation hinges upon an efficient and reliable IT infrastructure and managed services. We have proven expertise in engineering and integrating both new and existing systems to improve...
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HighPoint News


Gov Exec Customer Experience Summit Sponsored by HighPoint

HighPoint is pleased to be presenting with such an experienced Citizen Experience group of government executives on March 24. Join Government...

Federal Times Quotes HighPoint’s Abby Herriman

Do agencies need customer service chiefs? To improve customer service, consider appointing a c-level executive to oversee it. Based on the...

Our Values

  • Our corporate values define the attitudes and beliefs unique to our company’s culture. We value working with our customers in a collaborative, flexible and imaginative way. We encourage social responsibility and aim to treat people the same way we wish to be treated. Read More
  • We make decisions in favor of our clients without exception. Read More
  • We are committed to a culture of moving quickly to solve problems. Read More
  • We inclusively respect people, value diversity and are committed to equality and openness. Read More
  • We foster a culture of innovation and better ways to do things. Read More
  • We value and recognize contributions to our communities and the countries we serve. Read More