Welcome to HighPoint Global®. We are the citizen experience company dedicated to helping government agencies improve the citizen journey for their clients, one touchpoint at a time. In the 21st century, when time is tight and interactions with citizens are short, we provide strategic solutions to help agencies make each interaction as positive as it can be. HighPoint knows that each phone call, email, tweet and moment standing in line matters—to agencies and to the citizens they serve.
HighPoint has spent nearly a decade helping agencies optimize their citizen experience while being recognized with prestigious awards and exponential growth along the way. Learn more about HighPoint’s own journey here.
An optimized citizen journey starts with building a responsive contact center full of representatives that keep the citizen experience firmly in mind while at the same time understanding and furthering the agency’s mission. Read on for some examples of HighPoint’s past work.
Our corporate values define the attitudes and beliefs unique to our company’s culture. We value working with our customers in a collaborative, flexible and imaginative way. We encourage social responsibility and aim to treat people the same way we wish to be treated. Read More
We make decisions in with a citizen-centric mindset.
We are committed to a culture of moving quickly to solve problems.
We inclusively respect people, value diversity and are committed to equality and openness.
We foster a culture of innovation and better ways to do things.
We value and recognize contributions to our communities and the countries we serve.