The contact center is often a government agency’s primary and potentially only face to its customers and constituents. The importance of its role in providing excellent customer service to the citizens is undeniable. However, this role becomes...
We verify success through stringent, innovative quality assurance services that study both outcomes and behaviors. We capture 100 percent of calls and electronic contacts and use sophisticated contact monitoring and analytical tools to scrutinize...
HighPoint Global has built its reputation by providing superior project management to its clients. Our legacy foundation in project management means we approach every aspect of every engagement as a project. We assign a project...
IT Infrastructure Support and Managed Services Integration
Successful call center management and operation hinges upon an efficient and reliable IT infrastructure and managed services. We have proven expertise in engineering and integrating both new and existing systems to improve...
Our corporate values define the attitudes and beliefs unique to our company’s culture. We value working with our customers in a collaborative, flexible and imaginative way. We encourage social responsibility and aim to treat people the same way we wish to be treated. Read More
We make decisions in favor of our clients without exception.
We are committed to a culture of moving quickly to solve problems.
We inclusively respect people, value diversity and are committed to equality and openness.
We foster a culture of innovation and better ways to do things.
We value and recognize contributions to our communities and the countries we serve.
HighPoint Global Makes a Difference
"I want to extend a congratulations and a well-deserved THANK YOU to the Contract Training Team at HighPoint for a successful open-enrollment period.We know 2013 was extremely difficult, and you faced a lot of challenges along the way. In spite of it all, you rose to the challenge and were able to develop great training products. We are very proud of all the hard work and time that went into making sure the customer-service representatives were well prepared. What our agency and the Contact Center achieved this year would not have been possible without your tireless efforts."
Existing customer from a Federal government agency