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Leverage our CXpertise

download the white papers.

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Helping people have improved access

to citizen services.

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Providing quality assurance to ensure accuracy

of information for our customers.

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Making a difference in the communities

where we live and work.

As the citizen experience company™, we transform the touchpoints that elevate the citizen experience™.

Learn More About Us

Welcome to HighPoint Global®. We are the citizen experience company dedicated to helping government agencies improve the citizen journey for their clients, one touchpoint at a time. In the 21st century, when time is tight and interactions with citizens are short, we provide strategic solutions to help agencies make each interaction as positive as it can be. HighPoint knows that each phone call, email, tweet and moment standing in line matters—to agencies and to the citizens they serve.

About Us

HighPoint has spent nearly a decade helping agencies optimize their citizen experience while being recognized with prestigious awards and exponential growth along the way. Learn more about HighPoint’s own journey here.
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Past Performance

An optimized citizen journey starts with building a responsive contact center full of representatives that keep the citizen experience firmly in mind while at the same time understanding and furthering the agency’s mission. Read on for some examples of HighPoint’s past work.
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Careers

Interested in joining the HighPoint team? Here's a little about what to expect from the company and a list of available positions.
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Partners

HighPoint is always looking for strategic partnerships to help clients meet their citizen experience goals. Learn more about strategic partnerships with HighPoint.
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HighPoint News

11
APR
2016

HighPoint Global Announces CX Maturity Model and Assessment Tool

Company also offering Foundations of Citizen Experience course to provide tactical guidance on improving CX maturity. April 11, 2016 Reston, VA –...
24
MAR
2016

Harnessing the Power of Metrics via Balanced Scorecards

Every service delivery organization sets key performance indicators (KPI) to measure the health of the organization. Knowing where to take action...

Our Values

  • Our corporate values define the attitudes and beliefs unique to our company’s culture. We value working with our customers in a collaborative, flexible and imaginative way. We encourage social responsibility and aim to treat people the same way we wish to be treated. Read More
  • We make decisions in with a citizen-centric mindset. Read More
  • We are committed to a culture of moving quickly to solve problems. Read More
  • We inclusively respect people, value diversity and are committed to equality and openness. Read More
  • We foster a culture of innovation and better ways to do things. Read More
  • We value and recognize contributions to our communities and the countries we serve. Read More