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Leverage our CXpertise

download the white papers.

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Helping people have improved access

to citizen services.

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Making a difference in the communities

where we live and work.

As the citizen experience company™, we transform the touchpoints that elevate the citizen experience™.

Learn More About Us

Welcome to HighPoint Global®. We are the citizen experience company dedicated to helping government agencies improve the citizen journey for their clients, one touchpoint at a time. In the 21st century, when time is tight and interactions with citizens are short, we provide strategic solutions to help agencies make each interaction as positive as it can be. HighPoint knows that each phone call, email, tweet and moment standing in line matters—to agencies and to the citizens they serve.

About Us

HighPoint has spent nearly a decade helping agencies optimize their citizen experience while being recognized with prestigious awards and exponential growth along the way. Learn more about HighPoint’s own journey here.
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Past Performance

An optimized citizen journey starts with building a responsive contact center full of representatives that keep the citizen experience firmly in mind while at the same time understanding and furthering the agency’s mission. Read on for some examples of HighPoint’s past work.
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Interested in joining the HighPoint team? Here's a little about what to expect from the company and a list of available positions.
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HighPoint is always looking for strategic partnerships to help clients meet their citizen experience goals. Learn more about strategic partnerships with HighPoint.
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HighPoint News


6 steps to align agencies to citizen experience

Written by Josh Plaskoff, PhD, director of learning and technology service development, HighPoint Global Published on Federal News Radio When I...

New White Paper: The Employee Experience (EX): The Critical Link to Better Citizen Experience

HighPoint has released a new white paper, The Employee Experience (EX): The Critical Link to Better Citizen Experience. Read the white paper here.

Our Values

  • Our corporate values define the attitudes and beliefs unique to our company’s culture. We value working with our customers in a collaborative, flexible and imaginative way. We encourage social responsibility and aim to treat people the same way we wish to be treated. Read More
  • We make decisions in with a citizen-centric mindset. Read More
  • We are committed to a culture of moving quickly to solve problems. Read More
  • We inclusively respect people, value diversity and are committed to equality and openness. Read More
  • We foster a culture of innovation and better ways to do things. Read More
  • We value and recognize contributions to our communities and the countries we serve. Read More